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Got Questions?
We’ve Got Answers.

The best way to get in touch with our team is to drop us a note through our email: We will respond super fast... but not so fast that you think we are robots. 

  • What’s your return policy?

    We always stand behind the quality of our products. In fact, we put them on our own faces every day. However, if for any reason you’re not 100% satisfied with your purchase, we offer a 100% refund policy within 14 days of your order's arrival. Simply email us at with your name and order number. We always want you to feel comfortable and confident with your purchase.
  • Do you offer free shipping?

    Yes! We offer free 2-3 day shipping on all orders and returns within the continental United States. Shipping usually takes 2-3 business days, but shipping carriers are experiencing some delays with COVID-19. You'll receive an email from us with tracking information once it does. We don’t ship on weekends or U.S. holidays.

    COVID-19 UPDATE: Luckily, we are not experiencing delays with order fulfillment, but are seeing minor 1-2 day delays with USPS shipping. Orders typically ship out same day or next day, and transit times are expected to be between 1-4 business days.
  • Do you ship internationally?

    Yes we do! We offer international shipping with USPS and UPS at a subsidized rate. Additional custom duties may be charged upon receipt. If you run into any issues just email us at
  • Can you help me build a routine?

    You can email or chat us anytime with your skincare questions. We now also offer free 30-min skin consultations. Book your session today!
  • Do your products work for oily skin?

    Our products are developed for oilier, more sensitive skin types. Our formulas are water-based to be non-comedogenic, and have a lightweight texture. Chat/email us if you have specific questions and we can make recommendations for you!
  • What Discounts Are Available?

    Our best deal is the Complete Skincare Kit - you get 25% off your first order and 15% after. You can sign up for a subscription to any of our individual products and get 10% off + free shipping always. Don't worry, skipping or canceling your subscription is also super easy!
  • Our Quality Standards & Ingredients

    All our products contain cactus extract to soothe skin irritation. Our products are free of parabens, sulfates, phthalates, formaldehyde, siloxanes, SLES, SLS, ALS, PEGs, phenoxyethanol, petrolatum, silicone, or drying alcohols. See the bottom of each product page for a full list of all ingredients.

    Cardon products are vegetarian friendly and made 100% cruelty free, meaning we don't test on animals (and never will). All our products are developed and manufactured in South Korea in partnership with one of the most trusted manufacturers in the industry.
  • Manage Subscription

    Click "My Account" in our top navigation. You can edit your subscription ship dates and frequency from your account. We’ll always email you 3 days before your next order goes out so there will never be any surprises. If you have any issues, email us